Refund policy

Return & Refund Policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at returns@eliohair.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will review the issue and work with you to make it right as quickly as possible.

Exchanges

The fastest way to receive a different item is to return the original item. Once your return is approved, you may place a new order for the item you would like.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.